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RSR Global Aligns with JM&A Group Offers Full-Scale F&I Training

June 29, 2016

RSR-Global Aligns with JM&A Group Offers Full-Scale F&I Training

JM&A Alliance Provides Industry Proven Strategies to GLOBALu Curriculum

Burlington, ON, (Date) – After recently announcing the launch of GLOBALu – University of Strategic Management – RSR Global is now releasing details about its alliance with JM&A Group and their collaboration to design RSR’s new F&I training program. Earlier this year, RSR Global identified the need to enhance its training solution and placed priority on offering industry tested and established training strategies to their dealer partners.

In comes JM&A, the recognized leading North American industry provider for F&I training philosophies, strategies, tactics and deployment, to work directly with RSR Global executives to design the curriculum. “The vetting process in selecting a vendor to supply the best approach for our end dealer customers was easy. We wanted the best, JM&A was an obvious choice,” says Steve Langdon, President, RSR Global. “The relationship with JM&A definitively lets our clientele know that our F&I training solution is first class,” he adds.

GLOBALu was created to train F&I office staff, over a four day curriculum, in strategic management, objection handling, menu selling and customer retention techniques. Key to the program, and the major core competency provided by JM&A, is the focus on teaching a performance enhancing menu selling model. “Menu selling is not a new technique, yet it’s underused in the industry due to lack of expert training. This is JM&A’s niche, and now GLOBALu is putting that horsepower into action,” adds Langdon.

Furthermore, GLOBALu will provide ongoing in-store one-on-one follow-up and performance coaching. “The JM&A process is a proven process that helps dealers sell more cars, increase their profits, and boost customer satisfaction as a result of showing versus telling,” says Justina Davis, AVP, JM&A Group.

The GLOBALu curriculum is designed to optimize dealer F&I profits, but stresses that efficiency, transparency, customer satisfaction and ultimately customer retention are the delivery mechanisms. Langdon maintains that “education is always a good investment.”

About RSR Global: For more than 18 years, RSR GLOBAL has been at the forefront of the automotive industry. RSR Global, is a Canadian-owned company specializing in Finance and Insurance programs, support and solutions. By providing industry leading F&I products and programs, innovative technology solutions and strategic management training and executional support, RSR Global ensures strict compliance to the ideals and spirit of its corporate mandate – to help dealers protect drivers. More information about RSR Global can be found at

About JM&A Group: For more than 30 years, JM&A Group has helped automobile dealers in the U.S. achieve unsurpassed levels of finance and insurance performance in the retail automotive industry. They work with over 2,800 dealerships in the U.S., offering industry-leading F&I training that is designed to improve per vehicle profit.

JM&A Group’s parent company, JM Family Enterprises, Inc. (JM Family) is the 33rd-largest privately held company in the U.S. For the 13th consecutive year, JM Family is ranked #16 by FORTUNE® as one of the 100 Best Companies to Work For. I invite you to look more closely at JM&A Group at


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Conrad Galambos